Today we launch part 1 of a 7 part series I'm Tricks all Salesforce Admins Need. Today's topic is switching to between the Enhanced Page Layout Editor and the Classic Page Layout Editor. This is an very simple distinction, only one checkbox in Setup, but can cause hours of searching for a solution if you don't know the trick to switch.
You might need to switch to make a to the classic page layout if you receive an Internal Server Error while editing a page layout. The Internal Server Error can be caused by several issues including an actual Salesforce database error, corrupted fields, the Salesforce Physical Delete process not completing, and a bunch of other potential causes. The important thing is that they all present with the same error: "Internal Server Error".
To switch to the classic Page Layout Editor:
- Go to Setup > App Setup > Customize > User Interface
- Uncheck the checkbox next to "Enable Enhanced Page Layout Editor"
- Click the Save Button
- Go to the Page Layout you are trying to edit and make the change you want
- Got to Setup > App Setup > Customize > User Interface
- Re-check the checkbox next to "Enable Enhanced Page Layout Editor"
- Click the Save Button
